Refund policy
HAIR EXTENSIONS REFUND POLICY
For hair extensions, our return policy lasts 10 days from the date it is delivered. If it has been over 10 days since you received your purchase, unfortunately we can’t offer any refunds or exchanges. To be eligible for a return, be sure to keep the wire/seal that attaches the hair to the card intact. Due to health and hygiene reasons, removal of this seal will void your warranty.
CLOTHING/ACCESSORIES REFUND POLICY
For bodysuits, our return policy lasts 7 days from the date it is delivered. If 7 days have gone by since you received your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, the tags still need to be attached and the bodysuit must have no stains or blemishes. Any returned bodysuits with removed tags or blemishes will void your warranty/refund and will be sent back to your mailing address
Non-Returnable Items:
- Clip Samples
- Tape Replacement Packs
- Remover Solvent
- Metal Pliers
- Loop Threaders
- Microbeads
REFUND DETAILS
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund or exchange. If you are approved, your refund will then be processed for the full amount excluding shipping, and a credit will automatically be applied to your original method of payment. Please note that we will process your refund immediately but due to different banks varying processing times, posted return times may vary. For exchanges, if your items are approved, we will send you an email with the shipping confirmation of your exchange item (see below for exchange requirements)