FAQs
GENERAL
1. Can I return or exchange my extensions?
Yes! — Every order comes with a free return shipping label and form, see our return/exchange policy & info here :)
2. How do I match my color?
If you are unsure which color/shade fits best, you can purchase a Sample for only $5 — We also offer a 24/7 color matching service, see info and instructions here
3. Can I dye my extensions?
Yes! — RHUE® hair is 100% real human hair through and through so it can be dyed and toned just like your own hair
4. Can I curl and straighten my extensions?
Yes!
5. What is the difference between synthetic hair and real human hair?
Synthetic hair is much lower quality and cannot be dyed, styled/curled or straightened causing them to not blend seamlessly with natural hair. Synthetic hair breaks off much easier and is prone to tangling and matting, it gets very dull and loses its shininess and silkiness after only a few uses and washes, among many other disadvantages
6. Is it normal for my extensions to shed?
Shedding is very normal with hair extensions, just like your own hair. We allow for 3-5% hair loss in the weight of your set. Although, shedding should be very minimal with RHUE® extensions, all of our hair is double drawn which means the shorter hairs are replaced with longer hairs after the extensions are made. This is to ensure less shedding and even thickness from the top to bottom of the extensions. If you feel there is excessive shedding in your set, please contact us at hello@rhuehair.com
7. Is it normal for my extensions to get tangled?
Although tangling should be very minimal, it is normal for hair extensions to tangle easier than your natural hair would. Because of this, we include a Wide Tooth Comb with every order! For best results, carry the comb in your purse and brush your extensions frequently :)
CLIP-IN EXTENSIONS
1. How do I put in my clip-in extensions?
See IGTV video here
2. Should I wash my clip-in extensions?
Only wash your clip-in extensions if absolutely necessary and only use deep conditioner, do not use shampoo on your extensions. Since the root of the hair isn't getting the same oils and nutrients as the hair on your head, it will dry out if overly washed or if shampoo is applied
3. Can I swim in the ocean or the pool with clip-in extensions?
This is not recommended for clip-in extensions as they are most prone to tangling and matting with chlorine. If you choose to swim with your extensions, put your hair in a braid to prevent any tangling
TAPE-IN EXTENSIONS
1. Can I put in my tape-in extensions at home? How?
Yes! — Putting in tape in extensions at home is much easier than you think :)
See YouTube video here
2. How long can I wear my tape-in extensions for?
6-10 weeks
3. Can I reuse my tape-in extensions?
Yes! — Our hair is all real human hair, so it can be reused you to 4 times or 2 years. Purchase RHUE® Remover Solvent and Replacement Tapes, remove the old tapes completely from the extensions and replace with the new tape
4. Can I shower with tape-in extensions?
Yes! — Shower as usual but use shampoo only on your roots and leave conditioner on for 2 minutes, use deep conditioner and hair masks to keep the extensions smooth and in their best condition
5. Can I swim in the ocean or the pool with tape-in extensions?
Yes! — But please put your hair in a braid to prevent tangles or matting, especially in chlorine, it can dry the extensions out and cause them to bond together
6. How do I take my tape-in extensions out?
Purchase the RHUE® Remover Solvent and put it in between each tape sandwich and peel until the tapes slide off effortlessly, keep applying if there is residue left behind
WEFTS/BEAD-IN EXTENSIONS
1. Can I install my weft at home? How?
Yes! — Beading in your weft is super easy to do at home, every weft bundle comes with Microbeads but you will need to purchase a RHUE® Loop Threader and RHUE® Pliers for at-home installation
See YouTube video here
2. How do I take my beaded-in weft extensions out?
With your RHUE® Pliers, press against the bead in the opposite direction and the bead will open up and slide it right off
3. How long can I wear my beaded-in weft extensions for?
4-8 weeks
4. Can I reuse my weft?
Yes! — Our hair is all real human hair, so it can be reused you to 4 times or 2 years. Purchase RHUE® Pliers to remove the old microbeads and reinstall
5. Can I shower with beaded-in weft extensions?
Yes! — But please be gentle at the root with beaded-in wefts! Shower as usual but use shampoo only on your roots and leave conditioner on for 2 minutes, use deep conditioner and hair masks to keep the extensions smooth and in their best condition
5. Can I swim in the ocean or the pool with beaded-in weft extensions?
Yes! — But please put your hair in a braid to prevent tangles or matting, especially in chlorine, it can dry the extensions out and cause them to bond together